Refund policy

REFUND/EXCHANGE POLICY

Thank you for shopping at TALON BROWN.

We offer returns and exchanges within 7 days from the date of delivery. If 7 days have passed since the delivery of your order, you will not be eligible for a return, refund, or exchange.

Eligibility for Refunds and Exchanges

Items must be new, unused, and in their original condition, with all original tags and packaging intact.
Customized or personalized products are non-returnable and non-exchangeable.
Returns or exchanges will not be accepted if the brand tag or plastic seal has been removed.
Any issues related to quality, quantity, damage, or incorrect items must be reported within 24 hours of delivery for prompt assistance.
Refunds and exchanges will only be processed for the original products ordered.
Only regular-priced items are eligible for refunds. Sale items are not eligible for refunds.
A reverse pickup will be attempted twice. If both attempts are unsuccessful, the customer will be responsible for sending the item back to our return address.
Reverse pickup is subject to service availability in your area.
If an item was marked as a gift when purchased and shipped directly to the recipient, an approved refund will be provided as store credit for the value of the returned product.

Customized Items
- Customized or personalized products made specifically according to the customer's requirements are non-returnable and non-exchangeable. Once a customization request has been processed, the order cannot be returned or exchanged due to a change of mind, incorrect customization details provided by the customer, or personal preference.
- Customers are responsible for providing accurate customization details at the time of placing the order, and changes cannot be made once the customization has been processed.
- In case a customized product is received damaged, defective, or incorrectly customized due to an error on our part, please contact us within 24 hours of delivery, and we will review the issue and provide an appropriate resolution.

Exchanges

Exchanges are completely free.
Exchanges are available for the same product in another available size or variant, subject to availability.
If you receive a defective or damaged product, please submit a return/exchange request and describe the issue in the notes.
Any product received with a wrong item or missing item must be reported within 24 hours of delivery.
We may request a valid unboxing video or other information as proof when reviewing claims related to damaged, defective, incorrect, or missing items.

Exchange Conditions

Products damaged due to customer error, misuse, washing, alteration, or improper handling are not eligible for refunds or exchanges.
Items that are not in their original condition, or are damaged or missing parts for reasons not caused by TALON BROWN, are not eligible for refunds or exchanges.

Returns & Refunds

If you choose to return the product and request a refund instead of an exchange:

A ₹90 restocking fee will be deducted from the refund amount.
The ₹90 restocking fee applies to customer-initiated returns where the product was delivered correctly and there is no verified product defect or fulfillment error.
No restocking fee will be charged if the product is verified to have been received damaged, defective, incorrect, or with an item missing, provided the issue is reported within 24 hours of delivery.
Refunds will be processed after the returned product has been received and inspected.

Return Pickup

After submitting a return request, please keep the product properly packed and ready for pickup.
A reverse pickup will be attempted twice.
Reverse pickup is subject to service availability in your area.
If both pickup attempts are unsuccessful, the customer will be responsible for sending the product to our return address.
https://www.talonbrown.com/pages/contact

Refund Processing

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed to your original payment method within 5–9 working days after approval.

Where applicable, the ₹90 restocking fee will be deducted from the refund amount.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

Check your bank account or original payment method again.
Contact your bank or payment provider, as it may take additional time for the refund to be reflected.
If you still have not received your refund, contact us at info@talonbrown.com.

Exchange Delivery

Depending on your location, the time required for your exchanged product to reach you may vary.

The estimated delivery time for an approved exchange is 3–7 working days.

Important Information

All returns and exchanges are subject to the eligibility conditions mentioned above.
Products must be returned in their original condition with all applicable tags and packaging intact.
We reserve the right to reject a return or exchange if the product does not meet the stated eligibility requirements.
Return and exchange requests must be submitted through the return option available in your order/account within the applicable 7-day period.
COD charges not refunded